News
Your new Customer Portal is Live
We are delighted to announce that you can now use our online portal to check your account balance, update personal details and request non-urgent repairs to your estate.
Please visit https://atrium.myhome-portal.com/ to register to use the portal. You can also access the portal by using the myPlace button on our website.
You will need your account number to register to access the portal. This number is different from the one that you use to pay your factoring charges, so if you are not sure what the number is please drop us an email or give us a call.
You will also need to have your email address recorded on our customer management system in order to be able to register.
We have included more detail in the guide attached to this news item.
Please give us a call or drop us an email if you need any help.
Closed for Holiday Weekend 3 to 6 July 2026
The offices of Choice Places will close at 4:00 p.m. on Thursday 2 July 2026 and will re-open on Tuesday 7 July 2026 at 9:30 a.m.
Customer portal downtime
Our software supplier is undertaking planned essential maintenance to our core systems and so there might be some downtime for the portal between 6:00 p.m. on Friday 3 July and 6:00 p.m. on Sunday 5 July.
We apologise for any inconvenience this might cause for our customers.
Autumn Newsletter 2025
The Autumn Newsletter 2025 is now available.
Please follow the link below to view.
Autumn Newsletter 2024
We recently produced our Autumn newsletter for owners, and a copy can be downloaded using the link below this post.
This newsletter is a special feature on the recent satisfaction survey which was carried out by an external consultant, Knowledge Partnership where we asked about various aspects of our service.
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Customer Portal user guide