Welcome to Choice Places new website

Welcome to Choice Places new website, giving our customers the chance to find out about our Organisation in a new way.

As well as a change of design, site navigation and much more content including a new Factoring and Area Plan section.

We will also be shortly launching our customer portal and app, which allows our customers to update their contact details, view payments, view the status of repairs and complete requests online.

Annual Invoicing

Annual invoices for financial year 2020/21 have been prepared and should be posted this week, to arrive on doormats from 20 July. Further information on charges and payment methods will be included with the invoice.

Our own estate inspections have started again, so you may see Choice Places staff in the estates.

Public Estate Walkabouts

Due to the current Covid-19 crisis, the public estate walkabouts scheduled to take place in July have been cancelled. Staff will however recommence estate inspections from week commencing 13th July 2020.

If you were planning to attend, to ask about estate maintenance, bulk waste etc, you can forward any questions or comments to us. Staff are currently working remotely and can still be contacted during 10 - 3 daily.

• by phone: 01563 557000
• by email:

You can also visit our Facebook page to keep in touch with Choice Places.

Revised times for telephone contact

In light of the ongoing lockdown, we are making some further changes to our frontline services. From Tuesday 21 April 2020, our phone lines will be manned between 10am and 3.00pm, Monday to Friday to allow customers to contact us. We are making these changes because of a marked reduction in calls coming into the office overall.

We still have the vast majority of our staff team working from home. By focussing calls coming in, we can make best use of our available staff.

Aside from contact by phone, we are still available via email ( ) or by using our website contact form ( We will respond as quickly as we can.

Stay home; Stay safe

Spring/Summer Landscape Maintenance Programme and New Contractor

Today sees the start of the spring/summer landscape maintenance programme and the appointment of a new landscape maintenance contractor, John O'Conner Ltd.

Given the current restrictions in place due to the COVID-19 pandemic, John O'Conner will continue to provide an open space maintenance service only. This includes grass cutting, weed control, shrub bed maintenance and litter picking. This will be carried out in line with government guidance on social distancing.