At Choice Places we are committed to involving and empowering our customers in how we run our service. We listen to the feedback we receive and use it to help shape our services. We are committed to working with customers and other stakeholders to improve our factored areas and service delivery. There are many ways you can get involved:
Join our regular estate walkabouts
All year round we hold regular estate walkabouts which residents are invited to attend. Choice Places staff are always present along with representatives of Atrium Homes, EEG Utilities [ Landscape Contractor] and quite often local residents and local Councillors. The aim of the inspection is to identify and help resolve issues in relation to the hard and soft landscaping together with our partners in East Ayrshire Council.
Join a Tenant & Resident Association
A traditional and very effective way to get involved is via a Tenant & Resident Group. There may be one operating in your area already, but if there isn’t and you’d like to start one then we can help. If you are interested in making a difference in your local area then get in touch. If enough people get together you have a group and a group tends to have much more influence than individuals.
Join our Governing Body
Board Members establish Choice Places’ overall organisational strategy and objectives, and also monitor our performance. So it’s important we’ve got a good mix of skills and experience on our Board at any one time, to match our business needs.
Currently, we’re very fortunate to have people from different backgrounds on our Board, who can contribute across a wide range of areas. However, we’re really keen to attract more new Members who have had experience of our services as customers, and who are themselves committed to service excellence and continuous improvement.
Interested? Here are a few more things you might want to know:
Will I get paid for being a Board Member?
No, a Board position is voluntary, but we can offer you reasonable expenses to help you attend Board meetings or cover childcare costs.
How much time is involved?
The Board meets quarterly (in the evenings at our office in Shortlees) which Members are expected to attend. In total, Members will spend around four or five hours a quarter on Board business.
Will I receive any training?
Yes, there’s a full induction for new Members, plus further training and support, depending on your individual requirements.
How do I find out more?
For an informal chat about the role, please contact Shelly Hunter on 01563 528816.
Take part in Satisfaction Surveys
We welcome all and any feedback on our service, to help us learn and improve. We carry out regular satisfaction surveys on our repairs, maintenance, improvements ,allocations and adaptations as well as carrying out a comprehensive customer satisfaction survey every 3 years.
If you’re interested in Getting Involved in any of the areas identified, please contact Choice Places on 01563 557000 for some further information or get in touch via our Contact us page.