Revised times for telephone contact

In light of the ongoing lockdown, we are making some further changes to our frontline services. From Tuesday 21 April 2020, our phone lines will be manned between 10am and 3.00pm, Monday to Friday to allow customers to contact us. We are making these changes because of a marked reduction in calls coming into the office overall.

We still have the vast majority of our staff team working from home. By focussing calls coming in, we can make best use of our available staff.

Aside from contact by phone, we are still available via email ( ) or by using our website contact form ( We will respond as quickly as we can.

Stay home; Stay safe